Please provide your dashcam’s firmware version. If there are too many files on the SD card, create a new folder on your hard drive and copy a 3-4 videos and associated GPS files (if present) making sure the folder/file hierarchy is preserved. For example, the Mini 0801 stores its movie and GPS data like so: SD Card In that case, the file/folder structure of the clone must be preserved. Some dashcams use separate files for the videos and the GPS data. For 2-channel dashcams, please have at least 2 front/rear pairs of videos. The clone should contain at least 3 videos and associated GPS data files. Ideally, you’ll need to send a ‘clone’ or zip of your camera’s SD card disk image. If your dashcam movies do not play in Dashcam Viewer or you don’t see any GPS data displayed, we may be able to make it work - with your help. The only models we have tested against are listed on the home page.
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